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Designing a direct to patient drug delivery system

Designing a direct to patient drug delivery system

Designing a direct to patient drug delivery system

TEAM MEMBERS

2 Designers

Product Team at Zelthy

TIMELINE

4 months, 2022

ROLE

Product Designer

DISCLAIMER

Some design elements, such as the primary color, microcopy, and sample text, have been modified or hidden to maintain privacy.

BACKGROUND

An end-to-end project during my job @Zelthy in Bangalore, India

An end-to-end project during my job @Zelthy in Bangalore, India

An end-to-end project during my job @Zelthy in Bangalore, India

This project was done at Zelthy- a startup that specializes in building enterprise healthcare applications. My role was of a product designer and some tasks I did included, coordinating with developers and project management team for product alignment, designing the features of the application and visual design of the interface.

This project was done at Zelthy- a startup that specializes in building enterprise healthcare applications. My role was of a product designer and some tasks I did included, coordinating with developers and project management team for product alignment, designing the features of the application and visual design of the interface.

This project was done at Zelthy- a startup that specializes in building enterprise healthcare applications. My role was of a product designer and some tasks I did included, coordinating with developers and project management team for product alignment, designing the features of the application and visual design of the interface.

BRIEF

Delivering critical medicine for long treatment plans

Delivering critical medicine for long treatment plans

Delivering critical medicine for long treatment plans

The goal was to help the organization manage and view their medicine delivering operations. As well as a system to help patients receiving medicine be able to verify their identity and safely access the medicines.

THE SCOPE

We designed the product ecosystem from supply-chain dashboard to customer signup and onboarding

We designed the product ecosystem from supply-chain dashboard to customer signup and onboarding

We designed the product ecosystem from supply-chain dashboard to customer signup and onboarding

WE NEEDED TO DESIGN

Patient's signup onto the program

Patient's signup onto the program

Patient's signup onto the program

Patient login and digitally verifying the identity of the patient with specific program requirements. Uploading sensitive documents and caregiver details.

HCP (Healthcare Professional) sign-in and patients view

HCP (Healthcare Professional) sign-in and patients view

HCP (Healthcare Professional) sign-in and patients view

Onboarding a healthcare professional onto the app. Patient's view for the healthcare professional and inviting a patient onto the program.

Customer track and return order

Customer track and return order

Customer track and return order

The medicines being delivered need to be verified and we needed to ensure that the delivery executive and the customer could ensure that the right medicine was being delivered.

Back-end product batch details tracking dashboard

Back-end product batch details tracking dashboard

Back-end product batch details tracking dashboard

Product tracking dashboard for internal executives, creating a detailed view and custom tables.

PATIENT'S APP

Key features I designed

Key features I designed

Key features I designed

  • Digital patient verification

  • Patient's order history and program progress tracking

Digital patient verification

Digital patient verification

Digital patient verification

The organization needed a way to verify patient information and documents to meet compliance requirements. I designed a task feature as part of the sign-up process, where patients could upload their documents and wait for verification.

Patient's order history and program progress tracking

Patient's order history and program progress tracking

Patient's order history and program progress tracking

  1. Insufficient information about the order status

  1. Insufficient information about the order status

  1. Insufficient information about the order status

Customers were unsure about the next steps after registering for the program. Since this was the first section on the program page, it was crucial to redesign this area for clarity.

I redesigned this element to show details about actionable items and provide clear visibility into the order's status.

Customers were unsure about the next steps after registering for the program. Since this was the first section on the program page, it was crucial to redesign this area for clarity.

I redesigned this element to show details about actionable items and provide clear visibility into the order's status.

Customers were unsure about the next steps after registering for the program. Since this was the first section on the program page, it was crucial to redesign this area for clarity.

I redesigned this element to show details about actionable items and provide clear visibility into the order's status.

  1. lack of clarity about the free medicine eligibility

  1. lack of clarity about the free medicine eligibility

  1. lack of clarity about the free medicine eligibility

The way the boxes were categorized and organized caused confusion for patients. The system sold SKUs as single units or in packs of three. However, it counted a pack of three SKUs as a single unit for eligibility purposes.

After discussing with the team and several iterations we decided to go with a more visual infographic that clearly displayed progress.

The way the boxes were categorized and organized caused confusion for patients. The system sold SKUs as single units or in packs of three. However, it counted a pack of three SKUs as a single unit for eligibility purposes.

After discussing with the team and several iterations we decided to go with a more visual infographic that clearly displayed progress.

The way the boxes were categorized and organized caused confusion for patients. The system sold SKUs as single units or in packs of three. However, it counted a pack of three SKUs as a single unit for eligibility purposes.

After discussing with the team and several iterations we decided to go with a more visual infographic that clearly displayed progress.

DELIVERY TEAM'S TRACK AND TRACE FEATURE

Key features I designed

Key features I designed

Key features I designed

  • Delivery executive's orders list

  • Scanning and confirming vial

Order number syncing

Order number syncing

Order number syncing

We designed a straightforward interface for delivery executives to scan delivered vials and ensure the scanned number matched the system. The design was kept minimal, with clear and simple error messages to guide the delivery executives.

We designed a straightforward interface for delivery executives to scan delivered vials and ensure the scanned number matched the system. The design was kept minimal, with clear and simple error messages to guide the delivery executives.

We designed a straightforward interface for delivery executives to scan delivered vials and ensure the scanned number matched the system. The design was kept minimal, with clear and simple error messages to guide the delivery executives.

Order fulfillment list for delivery executives to promptly view deliveries for the day and verify patient's identity

Order fulfillment list for delivery executives to promptly view deliveries for the day and verify patient's identity

Order fulfillment list for delivery executives to promptly view deliveries for the day and verify patient's identity

PRODUCT DASHBOARD

Product dashboard for tracking SKUs, approving medicine vials for delivery and managing inventory

Product dashboard for tracking SKUs, approving medicine vials for delivery and managing inventory

Product dashboard for tracking SKUs, approving medicine vials for delivery and managing inventory

IMPACT

Increased operational visibility for the organization

Increased operational visibility for the organization

Increased operational visibility for the organization

Over 99% delivery accuracy reached

Over 99% delivery accuracy reached

Over 99% delivery accuracy reached

LEARNING

Zooming in and zooming out

Zooming in and zooming out

Zooming in and zooming out

Sometimes you need to step back and look at your designs with fresh eyes. Focusing too much on the details can make you lose sight of the bigger picture, while staying too high-level can make you never deliver the required design.

Keep your team informed

Keep your team informed

Keep your team informed

A big lesson I’ve learned is how important it is to keep your team in the loop when managing multiple projects. Being open about priorities, progress, and any roadblocks helps everyone stay on the same page.

Next Project

Next Project

Next Project